Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at email@example.com and we will issue you with an Returns Authorisation Number (RAN). Your statutory rights are not affected.
The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. Sarah Chapman Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at firstname.lastname@example.org or by calling us on the following number 0207 589 9585 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Any merchandise being returned must be packed in its original shipping box, with the authorised RMA number.
Only items purchased on www.sarahchapman.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.
Once your order is placed it cannot be cancelled. It must be delivered and returned to obtain a refund.
Please note you will be responsible for organising and paying for a return of any items to us. Please ensure that all returned items are sent as a tracked delivery to ensure your return is received safely. Sarah Chapman Ltd cannot be held responsible for returned goods that do not reach our Returns Department.
Once we receive your returned item(s), please allow up to 10 business days to process your refund and send e-mail confirmation.